based in Prostøední Lánov 300,
543 41 Lánov, represented by managing director Petr Srp,
IÈ: 25959972, the company is registered in Company’s Register at Regional Court
in Hradec Kralove under:
Crown account (CZK): 173922257/0300
Euro account (EUR): IBAN CZ74 0300 0000 0001 7392 4121
The person that is properly identified in a correctly filled
ergis.cz system order form will be considered to be the buyer. The buyer
specifically acknowledges that he/she has entered all data identifying
themselves correctly and truly to the best of their knowledge (name, phone
numbers, e-mail address, delivery address etc…) in the applicable registration,
order or other form.
Any information that you give us is considered private. The
buyer gives the seller permission to use the private data supplied in the order
form for the purposes listed below.
When you place an order with us, we request your name, delivery address,
e-mail address and phone numbers. This information is private, and is kept on a
secure server to protect it from private parties. We use this information only
to process your order, administer our site and perform internal analysis to
evaluate the system. Your private information is not shared with anyone. The
only exception is when it is required by Czech state law and the government
The seller is obligated to process the order and to ship the
ordered goods to the delivery address (see also Shipping Policy). The seller has the right to cancel all or
part of an order if it cannot deliver the required amount of product. Should
this happen, the seller must inform the buyer without any delay by e-mail or
The buyer is must complete the order form, including all
data marked as “mandatory”. The buyer
understands that the seller will check
the accuracy and truthfulness of data included in the order form. An order placed is a binding contract: the
buyer must accept the ordered goods when delivered and pay the total price (see
Price and Pay Conditions). The buyer is
required to examine the delivered goods and inform the seller of any damages as
soon as possible. Returns will follow the Seller’s return policy (see Return
Goods are shipped within 7 working days from the day of
order fulfillment. The “day of order fulfillment” means the day when the seller
is obligated to ship the goods. In cases when COD (cash on delivery) has been selected by the buyer, the day of
the order fulfillment will be the day when the order was entered into the
ergis.cz system and confirmed by the
OBLIGATED ORDER button. In case of a different method of payment, the day of
the order of fulfillment will be the day of the bank transfer.
The seller’s obligation to deliver the goods ends when the
goods arrive at the place of delivery. The “place of delivery” is the delivery
address on the order form. The seller is allowed to deliver the goods with the
help of a third party (handover person: generally Czech post and other delivery
companies). All shipping bills are due together with the given total bill (see
Price and Pay Conditions). The invoice
is the component part of the shipment.
Both contract parties agree on the purchase price as given
by the catalog of ergis.cz All prices
Purchase price may be paid only by methods of payment
selected in the ergis.cz order form The
clearing of the total purchase price is the condition by which goods are
delivered to the buyer, and the transition of property rights of goods from the
seller to the buyer. The shipping bill for the goods will be included with the
purchase price. Shipping rates are based on the total value of the package, on
the method of delivery and the destination (Czech Republic, countries of EU,
When the method of payment is COD (cash on delivery), the
lump fee for this service is added to the total purchase price as well. When
the total purchase price is over 5.000 CZC, shipping fee and lump fee will not
be added to the total bill. The buyer will be informed of the total purchase
price, shipping and handling and other lump fees in the order form before
placing the order.
Based on the act No. 367/200 collection, paragraph 6, the
buyer has the rights to back out of a contract within 14 days from the goods’
delivery (the day of expedition is determined). Only undamaged item that has
never been used and that is in its original undamaged covering will be
accepted. After the delivery of
returned items, the seller will refund the retail price of each item by a
method given in advance.
The seller has the right to cancel a contract in the case of
returned goods that has not been accepted in the specified stowage time period.
In the case that is mentioned above, the buyer is obligated to clear all
expenses and losses that came into existence as a result of not fulfilling the
object of the contract.
The seller provides a warranty for the goods to the extent
of existing regulations.
If the buyer notices damage after the delivery of goods, he
must inform the seller as soon as possible by e-mail, or post or by phone.
When filling in a complaint the buyer must present:
- Returned goods in its original packaging
- Copy of the invoice
- Note explaing why he is returning the item
The seller will decide whether to accept the return within 5
days after receiving the returned goods. The buyer will be informed about the
decision by e-mail.
The seller will not accept returns where damage occurred
- Incompetent usage
- Mechanical damage and wear
- Environmental disaster
- Other external impact
If the return is accepted, the seller will refund or
exchange items ASAP within 30 days of the return.
Contacts for filling a return here.
Confirmation of General Terms and Conditions from the buyer
By clicking on the button OBLIGATED ORDER that is located at the bottom of the order form in the ergis.cz system, the buyer confirms that he read through General Terms and Condition, unconditionally accepts them and becomes part of the agreement of the contract.